Help Center & FAQ

At Simplyherstyle, we take pride in our self-manufactured process to ensure top-notch quality. Every order undergoes a meticulous handling phase that typically takes 2-5 business days. During this window, we verify payment, perform a rigorous quality check on your apparel, and carefully package your items for safe transit. Please note that business days exclude weekends and public holidays.

We aim to keep our shipping rates transparent and affordable. We charge a flat-rate fee of $6.99 per order regardless of the number of items you purchase. Once your package leaves our facility, the estimated transit time is 3-6 business days. We partner with major carriers such as USPS, FedEx, and UPS to ensure reliable delivery directly to your doorstep.

Yes, we want you to shop with complete confidence! Our 30-day return policy applies to both defective products and "customer remorse" situations, such as changing your mind or choosing the wrong size. As long as the item is in its original packaging and is in new or lightly used condition, you are eligible for a full refund.

Returning an item is completely free of charge! We do not charge restocking fees, and we provide a pre-paid return shipping label included with your request. To initiate a return, simply email our support team at support@simplyherstyle.shop with your order details, and we will guide you through the next steps.

Once your return is delivered to our warehouse and inspected, we will notify you via email regarding the approval of your refund. Approved refunds are processed immediately back to your original method of payment. Please allow up to 14 business days for the funds to appear in your bank account or on your credit card statement, depending on your financial institution's processing times.

Yes, we operate on a self-manufactured business model. Unlike traditional dropshipping, we oversee the entire creative and production process from our own facilities. This allows us to maintain strict quality control, offer unique custom designs, and ensure that every piece of apparel meets the high standards our customers expect from us.

If your tracking information shows "Delivered" but the package is missing, we recommend first checking with your neighbors or looking around your porch and mailbox. Occasionally, carriers may mark a package as delivered 24 hours before it actually arrives. If you still cannot locate it after 48 hours, please contact your local post office or reach out to our support team for assistance.

Accuracy is crucial for timely delivery. We kindly ask that you double-check your shipping details before finalizing your order. Simplyherstyle is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after ordering, please contact us at support@simplyherstyle.shop, and we will attempt to update it before the handling phase is complete.

We prioritize your security by using industry-standard encryption for all transactions. We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Your payment information is never stored on our servers, ensuring a safe and worry-free shopping experience every time you visit.

Our business operations are managed from our office in Gastonia, NC. For all formal correspondence, inquiries, or support needs, our mailing address is 1600 Bannister Dr, Anchorage, AK 99508, United States. Our dedicated customer service team is available via email at support@simplyherstyle.shop and aims to respond within 24-48 hours during business days.